Terms and Condition
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Terms and Conditions
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PT. Borneo Hijau Citra Persada Travel was established in 1990 a local-owned tour agency specialist inbound tour Kalimantan, We are offering our Kalimantan tour package around the Kalimantan Island of Orangutan Tanjung Putting National Park, Dayak tribe of Lamandau, Palangka Raya and beyond. Sebangau National park, floating market and Bamboo rafting, loksado Banjarmasin, Balik papan and Kutai National Park and Mahakam river tour. We expertise in designing and operating Tailor Made travel packages. We are excited to invite you to experience the magical natural history, wildlife, and culture of our Island of Kalimantan. We also committed to build a community base tourism and sustainable and support local benefit
ABOUT US
With more than 25 years of experience, PT. Borneo Hijau Citra persada Travel is ready to lead you into the magical wilderness of Kalimantan island. Our personalized, tailor-made experiences are designed to fulfill the travel dreams of any intrepid soul. Whether you seek the peace of remote beaches, the thrill of encountering native wildlife, the serenity of centuries-old temples, or immersion into tribal cultures, our team specializes in designing your tour itinerary.
Our tour programs are flexibly designed to suit the needs of travelers of every age and condition. The tour is directly operated by our experienced team, with the involvement of local people. We directly control the quality of our tours and provide you with FIRST-HAND tour prices.
We are committed to practicing and promoting sustainable tourism. We believe in responsibly exploring our landscapes, ensuring local communities benefit, and preserving natural environments.
We have been trusted by many travel agents from all over the world to be their ground operator in Indonesia with various types of clients: adventurers, honeymooners, businessmen, schools, and families. We are confident that we can prepare a once-in-a-lifetime experience for our clients. Our local guides are professional and keen on showing you the beauty of each destination.
We Have been received review from Trip-advisor Travelers/ Choice Awards 2025 as Local tour operator Tanjung Putting
DESTINATION
Orangutan Tanjung Puting National Park is one of our best-selling travel destinations. Adventure Indonesia Orangutan tour is more than simply bringing visitors to see the Orangutan. In addition to experiencing the lush rainforest of central Kalimantan, visitors can also take part in keeping the home of Orangutans safe. In the past years, a worrying number of Orangutans kept decreasing, as people took away their habitat and turned them into plantations. We believe that enjoying your adventure in Tanjung Puting safely helps to spread love toward the brilliant creature, as well as raise awareness against the threats they are facing right now. You will also participate in orangutan program volunteer, please check https://orangutan.org
Best Time to Visit Borneo Orangutan
There is no special condition required to fully enjoy this magical Orangutan trip. Visit any time of the year, dry or wet season. You will find different beauty of nature in both kinds of weather.
On this Borneo Orangutan tour, klotok will be the main transportation. It is a traditional boat made of wood. From the klotok houseboat upper deck, you can view the rainforest as it glides by. You have a better opportunity of seeing birds, Proboscis Monkeys, and crocodiles at the riverside. When you wake up at dawn to the “morning concert” of tropical rainforest creatures. It will be full of exciting experiences.
Let’s have a visit to Tanjung Puting National Park, where you can see all the flora and fauna of the island. You also can experience lots of new things. From meeting Orangutans to cruising the river using Klotok, the traditional boat of Borneo. It is common for tourists to stay over at Klotok for several days during the trip.
Most visitors of Tanjung Putting National Park are foreign tourists, because of many foreign tourists who come here to make people Pangkalan Bun and National Parks further improve their services. One example is when we use Klotok not inferior to five-star hotel services, guide and boat captain were friendly.
High season in Tanjung Puting National Park cause full booked of Klotok boat, in July to August is the high season period because it coincided with the number of public holidays and school. Along down Sekonyer river we can see monkeys swinging from one tree to another. These forests are home to eight species of primates. Including monkeys who has a long nose (proboscis), with a long nose surrounding communities call with monkeys Netherlands (monyet belanda). When down Sekonyer river to the place attractions in Tanjung Putting National Park beware of crocodiles, they are difficult to see but they exist around the river. Wake up by the sound of the jungle and sleep under the stars.
Reservation and Term and Conditions
PT.Borneo Hijau Citra Persada is legal company under licensed by Minister Human right and Law. Base in Pangkalan bun a gate way to enter Tanjung Putting National Park, please make sure to find it on google map.
Booking arrangements ;
All booking arrangements are to be made through our office , A, tour agrement will exist between yourself and PT.Borneo Hijau Citra Persada which is our officila confirmation of your booking following receipt of described. All the confirmed tour arrangement as subject to term, and conditions.
Site Contens :
PT.BORNEO HIJAU CITRA PERSADA has endeavored to ensure that all information in this website is accurate at the time of uploaded, but can not accept responsibility for any accuracy, or truth of statement made. Illustrations are intended to set the mood of each destination and may not present actual views as seen on specific tours.
Changes Itineraries, Price and Services:
PT.BORNEO HIJAU CITRA PERSADA reserve all the rights to cancel, vary it’s schedule and services, at it’s absolute discretion, without prior notice, and shall not be responsible for any delays arising there from.
We can’t be hold responsible for delays or service caused by third parties or weather and field conditions during traveling programs. As we are not itself a carrier or hotelier, not do we own aircraft, hotels, or coaches. The flights, coach journeys, other travel and hotel accommodation comprised in your tour are provided by reputable carries and hoteliers on their own conditions. It is important to note, therefore, that all bookings made through PT.BORNEO HIJAU CITRA PERSADA are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers and other service providers, including but not limited to car hire, restaurant operators, whose service we utilize, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
The company shall not be liable for personal injury or death, any loss or damage for any personal effects and luggage however caused.
We are forced to change your booking or part of it for reasons beyond our control (for instance if an airlines changes its timetable or if a hotelier over books his hotel accommodation), we reserve the right to vary your itinerary and will give you, or cause to be given to you, prompt notice thereof. In the event that any one changes or series of changes to your itinerary demonstrates that your tour has hereby become materially different from that contemplated prior to the change or changes being effected and in respect of which we have already accepted your deposit or final payment, you have the right to withdraw from the tour, and monies already paid will be refunded in full.
Prices are based on current tariffs, in the event of fluctuations in exchange rates or increases affecting the prices we pay for transportation, hotel accommodation and services generally, we reserve the right to adjust our prices as may be necessary at anytime up to and including the day of departure of your tour, even though the final payment has been made.
1. Deposit & Final Payment:
A deposit of 25% from the total package price is required latest 2 weeks after the reservation is confirmed to you. The balance of your tour price completing full payment can be done at arrival in cash Indonesian Rupiahs only, or must reach PT.BORNEO HIJAU CITRA PERSADA by bank transfer not later than 7 days prior to the commenced of your tour. If for any reason your balance payment is not received by us by the due date, as set out above, we reserve the right to treat your booking as canceled and apply the appropriate cancellation charges.
2. Cancellation:
Should you, or a member of your party, cancel the made reservation, you must advise us or our agent in writing, and cancellation is not effective until we receive this letter. If you cancel at anytime prior to departure the cancellation fee will be US$50 per person plus any other charges made by hotels, tours, transportation and flights. If cancellation is made within 14 days upon arrival, the fee will be 25% of the cost of the package fare.
3. Late Bookings:
Bookings may be accepted up to 7 days prior to a tour departure but will be subject to availability of accommodation, flight and may be subject to the payment.
4. Single Supplement:
Must be paid when single traveler have been chosen.
5. Modifications:
After receiving our official confirmation of your tour, any change of tour, departure date, hotel, type of room, substitution or reduction of passengers names, will incur a US$30.00 amendment fee per booking file.
6. Refunds:
No refunds on unused services
Any refund due of the above, will be done between the 30 and 90 days after the notice.
7. Not Included in the Package Fare:
Charges for passports, visa (s), inoculations, excess baggage charges, accident and baggage insurance, airport tax, airfares if not mentioned in the itinerary, and all items of personal nature such as beverages, laundry service, tips and gratuities and more.
8. Consumer Claims:
If you are unhappy about any aspect of the tour, please inform our local representative or agent immediately, who will do everything possible to resolve the problem on the spot, since it may prove difficult to take any effective action on your return. If, however, this matter can not be resolved, please write us.
9. Travel Insurance:
WE STRONGLY RECOMMEND THAT YOU TAKE AN APPROPRIATE COVER AT THE TIME OF BOOKING YOUR HOLIDAY. SO PLEASE CONSULT WITH THE RELIABLE TRAVEL INSURANCE COMPANY..
PT.BORNEO HIJAU CITRA PERSADA does not include travel insurance, accident insurance or any sort of insurance on this tour.
10. Air Travel :
Participating carriers on these tours are Susi air, or Trigana, Wings air, and Nam air, batik air and lion air specially to the interior of Kalimantan. On some flights are luggage restrictions with the maximum of 10kg. We recommend you to take the necessary baggage during the trip. In case you have checked-out from the hotel, please pack your baggage and locked it to store at our office. We will take it back to you on your arrival from the trip. And reservation has be done one month in advance. No airline will incur responsibility or liability to any person named in the booking, aside from that liability as may be incurred as the carrier.
11. Travel Documents:
It is each traveler responsibility to ensure that his or her passport is valid for at least six months upon date of arrival in Indonesia, including other related immigration requirements, as the appropriate visa (s) for entry into and leaving the country of Indonesia (for information of visa regulation, please visit our website www.visitorangutantour.com ). Please note that passport and visa requirements are not our responsibility or that of your agent.
12. Customer Service:
We know how important every point of our client’s need, this is why our English Speaking customer service is stand by 24 hours a day at cell phone : +62 852 4930 9250 to help emergency and last minutes request.
How to Book
We recommend that you secure reservation for any of our service provided programs through email to us ( info@visitorangutantour.com)
How to Get to Borneo A variety of airlines fly to several Kalimantan destinations. The major cities and towns at the coastal line as Pontianak (West Kalimantan), Pangkalanbun and Palangkaraya (Central Kalimantan), Banjarmasin (South Kalimantan), Samarinda and Balikpapan (East Kalimantan), and Tarakan a small Island at North Kalimantan, have connections with large Indonesian cities such as Jakarta, Makassar, Denpasar, Surabaya, Yogyakarta and Semarang
